Your individual needs must be regularly and routinely assessed. Staff should be able to tell you how often assessments and care plans are reviewed. There should be clear responsibility for assessment and care plans and, if nursing care is provided, this responsibility should lie with a nurse.
Relatives and friends involved in the care of a resident should make regular appointments with the resident’s care manager so that they can keep up to date with what is happening, and with what changes, if any, need to be made. Formal meetings to discuss care are better than informal chats in the hallway.
If you find some of the technical terms baffling, don’t be afraid to ask for a simpler explanation. If you think that you are not being told everything, write down a list of questions to ask your care manager. If she or he cannot answer them, arrange to meet again when they have obtained the answers.
